Officers were called to the clothes shop in Church Street, Liverpool, by paramedics at 6pm yesterday.
The 57-year-old woman was found at the bottom of the escalators on the ground floor.
Moments earlier, she had been seen on a balcony next to the escalators on the third floor, police said.
A male doctor who was in the area at the time treated the woman at the scene before paramedics arrived.
She was taken to the Royal University Liverpool Hospital in a critical condition but was pronounced dead a short time later.
Brian Gibson, an artist from Everton, was getting off the escalator on the the basement level when he heard a thud.
Speaking to the Liverpool Echo: “I was just on the escalator, when I saw a shadow come down past me.
“Then I heard an almighty thud. At first I thought it was a dummy that had fallen but then I realised that someone had fallen from one of the floors above.
“The impact was incredible. The poor lad on the escalator behind me was shaking.
“People were crying and then they evacuated everyone and the police cordoned off the area.”
A police spokesman said: "Merseyside Police can confirm that an investigation is under way after a woman was found with serious injuries inside a clothes store in Liverpool city centre on Tuesday evening."
Source:express
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